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Faq
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
If you received only part of your order, please do not worry. Some items may be shipped separately depending on availability or packaging.
We recommend checking your shipping confirmation email to see if multiple shipments were scheduled. If an item is missing or was not delivered, please contact our support team within 48 hours of receiving your order.
Our team will promptly investigate the issue and arrange for the missing item to be shipped or offer an appropriate solution.
If you experience any issue with your order, such as receiving an incorrect item, a damaged product, or an incomplete delivery, please contact our customer support team as soon as possible.
We ask that you notify us within 48 hours of receiving your order and provide your order number along with clear details of the issue. Photos may be requested to help us resolve the matter quickly.
Our team will review your request and work with you to find the most appropriate solution, including a replacement, refund, or other corrective action in accordance with our policies.
Include one in the original shipment box.
Use the cloud platform.
Integrate the returns tool on your website.
Let customers print their own.
To reset your password, go to the login page and click on “Forgot your password?”.
Enter the email address associated with your account and follow the instructions sent to your inbox.
You will receive an email with a secure link allowing you to create a new password. If you do not see the email, please check your spam or junk folder.
To change your password, log in to your account and go to the Account Settings section.
Select Change Password, enter your current password, then choose a new one and confirm the update.
For security reasons, we recommend using a strong password that includes a combination of letters, numbers, and symbols.
If you wish to cancel your account, please contact our customer support team with your request.
For security and data protection purposes, account cancellations are processed manually.
Send an email to contact@bioendurex.com using the email address associated with your account and include your full name and account details.
Once your request is verified, your account will be permanently closed in accordance with our data retention and privacy policies.
After submitting your return, please allow at least 7-14 days of processing time before checking your refund status.
To return an order, please contact our customer support team within 14 days of receiving your purchase.
Send an email to contact@bioendurex.com with your order number and the reason for the return.
If your return request is approved, we will provide you with detailed return instructions.
Returned items must be unused, unopened, and in their original packaging.
Once the returned product is received and inspected, your return will be processed in accordance with our Return & Refund Policy.
Return Eligibility
Customers have the right to request a return within 14 calendar days from the date of delivery.
To be eligible for a return:
The product must be unused, unopened, and in its original packaging
The product must be in resalable condition
Proof of purchase is required
For health, safety, and hygiene reasons, opened or used products cannot be returned, unless the product is defective or damaged upon arrival.
Return Procedure
To initiate a return, customers must contact our support team within the 14-day period at:
Email: [support@vitaliteducorps.com]
Once the return request is approved, return instructions will be provided.
Unauthorized returns will not be accepted.
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
Refund Policy
Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
If approved, refunds will be processed within 7 business days and issued to the original payment method used at checkout.
Please note:
Original shipping fees are non-refundable unless required by law
Processing times may vary depending on the payment provider
Damaged or Defective Products
If a product arrives damaged or defective, customers must notify us within 48 hours of delivery, including photographic evidence. In such cases, a replacement or full refund will be offered at no additional cost.
Non-Refundable Items
Refunds will not be granted for:
Products returned outside the 14-day period
Products that have been opened or used
Products damaged due to improper handling by the customer
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 3 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.